https://hdl.handle.net/20.500.12809/8889 Tue, 14 Apr 2026 09:10:48 GMT 2026-04-14T09:10:48Z https://hdl.handle.net/20.500.12809/9607 The relationship between organizational culture, organizational silence and job performance in hotels: the case of Kuşadas Gence, Güllü; Atay, Hakan; Gürdoğan, Arzu; Çolakoğlu, Ülker Purpose: This study aims to measure the effect of organizational culture perceptions of hotel employees on their organizational silence behavior and job performance, as well as the effect of their organizational silence behavior on their job performance. Design/methodology/approach: A correlational survey model was used in this research and a questionnaire was distributed to collect the data from 389 sampled employees working in four- and five-star hotels in the Kusadasi region in Turkey. Findings: It was found that organizational culture was not significantly related to organizational silence but that organizational culture and its dimensions were significantly related to job performance. It was also revealed that while organizational silence was not significantly related to job performance, its dimensions were significantly related to job performance. Practical implications: The results of this study provide insight into organizational culture as an important factor in increasing job performance. The study also revealed how organizational silence behavior and its dimensions affect job performance. In this sense, accommodation establishments will be able to acquire new perspectives in terms of improving job performance. Originality/value: This paper is deemed important, as it examined these three terms in one model in the field of tourism management. It is thought that it will contribute to the literature by closing the gap in the tourism literature while leading the way for future studies. Fri, 01 Jan 2021 00:00:00 GMT https://hdl.handle.net/20.500.12809/9607 2021-01-01T00:00:00Z https://hdl.handle.net/20.500.12809/8165 Örgütsel iletişimde duygusal zekanın rolü: Konaklama işletmelerinde bir araştırma Şen Demir, Şirvan; Demir, Mahmut İletişim, insan yaşamının temel gereksinimlerinden birisi olarak çalışma ve sosyal yaşamda ilişkilerin kurulmasında en önemli etkenlerin başında yer almaktadır. Konaklama işletmeleri de gerek çalışanları gerekse misafirleriyle etkileşim içinde bulunan toplulukların bir arada yaşadığı yerlerden birisidir. Bu kapsamda çalışmanın amacı, işgörenlerin duygusal zeka yeteneklerinin örgütsel iletişime etkisinin ortaya konulmasıdır. Öncelikle Demir’in (2002) çalışması ve Bar-On’un duygusal zeka envanteri (EQ-I) modelinden anket soruları oluşturulmuş ardından verilere faktör analizi ve regresyon analizi uygulanmıştır. Çalışmanın sonucunda işgörenlerin duygusal zeka yeteneklerinin örgütsel iletişime etkileri olduğu görülmüştür.; Communication as a fundamental need of human life constitutes one of the main factors in establishment of relationships in work and social life. Hospitality enterprises are also places where groups, both employees and guests, are in interaction. In this context, the purpose of this study is to determine the effects of employee's Emotional Intelligence abilities on organizational communication in the hospitality enterprises. Previously questionnaire was developed from the study of Demir (2002), and Bar-On (2005) EQ-I model, then the factor analysis and regression analysis was conducted. The results of the study show that employee& #8217; abilities of emotional intelligence in the hospitality enterprises, effect on organizational communication. Thu, 01 Jan 2009 00:00:00 GMT https://hdl.handle.net/20.500.12809/8165 2009-01-01T00:00:00Z https://hdl.handle.net/20.500.12809/3224 Centrally formulated tourism development plans Evaluations, attitudes, and behaviors of excluded community members Yüksel, Atila; Yüksel, Fisun; Culha, Osman; Güzel, Berrin; İşçi, Ceren The dynamics of trust and distrust are central to understanding modern society, social relations and development processes. However, numerous studies suggest that societal trust and citizens’ trust in government and its institutions are on the decline, challenging the legitimacy of government and leading to an undemocratic and unsustainable form of development. Recognizing its importance, the authors for the fi rst time situate trust within the context of tourism development and planning WOS: 000361311800007 Thu, 01 Jan 2015 00:00:00 GMT https://hdl.handle.net/20.500.12809/3224 2015-01-01T00:00:00Z